How to begin the process:
To begin the warranty process, download the following document and following the instructions. If you have any questions, feel free to call one of our stores.
We would like to begin by thanking you for your purchase from Mattress King. We are sorry to hear that you are experiencing problems with your product but we appreciate the opportunity to address the situation. Mattress King will be more than happy to work with you and the manufacture in order to resolve your service issue.
Your warranty is covered 100% by our manufactures and they require all end consumers to fill out the following forms in order to process your claim. Please fill out all the attached forms with as much detail as possible and return them back to Mattress King with:
- A copy of the original invoice/receipt
- The block and string inspection kit
- The appropriate photos of your product and the issue
- These photos must clearly show the issue you are encountering (sample photos are included in the downloadable packet).
You can email the photos to firstname.lastname@example.org if that is preferred over printing. All other documents must be returned to your local Mattress King store.
As soon as this packet, your pictures, and the block and string kit are received back at Mattress King it will be reviewed by the manufacture and someone will be in touch with you as soon as possible to discuss the next steps in resolving your concern. You will hear back in regards to your issue within 30 days of receiving the packet back at Mattress King.